Theresa's profile, diploma and contact details have been verified by our experts
Theresa
- Rate UGX 87,769
- Response 1h
UGX 87,769/hr
See Career Coaching tutors
Unfortunately, this tutor is unavailable
- Career Coaching
- Leadership
Providing support to Team Leaders in coaching skills, engagement and performance management in the BPO/Call Center industry.
- Career Coaching
- Leadership
Lesson location
About Theresa
I have actively managed, led, innovated and developed a team of customer support team members for over 4
years. With a background in driving operational efficiency and optimizing customer experiences. My leadership
extends to managing teams of 15+ individuals in fast paced, high-volume environments, fostering a culture of
growth, learning, and empathy. With over 4 years of active management, leadership, innovation, and team
development in the customer support field, I bring a proven track record to the Customer Service Team Lead
position in improving customer satisfaction across channels. In the last four months before being made
redundant in Sept, I've led my team to achieve an exceptional NPS average of 47.6 (target 45), showcasing my
ability to drive customer satisfaction beyond expectations. My coaching and
developmental approach have consistently produced high-performing team members, ensuring sustained
excellence on a weekly and monthly basis. I also have a cert for my Yellow Belt.
See more
About the lesson
- Primary
- Secondary
- Adult Education
- +8
levels :
Primary
Secondary
Adult Education
Masters
Diploma
PhD (Doctor of Philosophy)
Beginner
Intermediate
Advanced
Professional/Expert
Beginner level
- English
All languages in which the lesson is available :
English
My Background is over 6 years in the BPO industry where I manged over 15 plus people.
We will go through:
Coaching skills, helping your team Reach their weekly targets
Engagement skills, keeping your team motivated and happy
Understanding SLAs and KPIs
How to understand and work with people and manage conflict
Performance management
We can go through one or all topic and our goal will be to make you a confident and successful Team leader.
See more
Rates
Rate
- UGX 87,769
Pack prices
- 5h: UGX 438,844
- 10h: UGX 877,688
online
- UGX 87,769/hr
Similar Career Coaching teachers in Cork
Laura
New York, United States & Online
- UGX 264,899/hr
- 1st lesson free
Yann
Paris, France & Online
- UGX 307,191/hr
Vincent
Toulouse, France & Online
- UGX 373,018/hr
- 1st lesson free
Dylan
London, United Kingdom & Online
- UGX 461,105/hr
- 1st lesson free
Marilena
London, United Kingdom & Online
- UGX 507,215/hr
- 1st lesson free
Daniel
Melbourne, Australia & Online
- UGX 406,461/hr
Morgan
Paris 8e, France & Online
- UGX 285,249/hr
- 1st lesson free
Jérôme
Paris 7e, France & Online
- UGX 526,613/hr
- 1st lesson free
Elsa
Paris 16e, France & Online
- UGX 526,613/hr
- 1st lesson free
Alain
Paris 12e, France & Online
- UGX 526,613/hr
- 1st lesson free
Paul
Portsmouth, United Kingdom & Online
- UGX 435,488/hr
Heath
Randwick, Australia & Online
- UGX 352,266/hr
Liz
Melbourne, Australia & Online
- UGX 162,584/hr
- 1st lesson free
Anthony
Paris 18e, France & Online
- UGX 438,844/hr
- 1st lesson free
Kaoutar
Bruxelles, Wallonia & Online
- UGX 789,919/hr
- 1st lesson free
Richard
Melbourne, Australia & Online
- UGX 257,425/hr
Ammar
Montréal, Canada & Online
- UGX 68,124/hr
- 1st lesson free
Taisiia
Mississauga, Canada & Online
- UGX 258,872/hr
- 1st lesson free
João Ricardo
Braga, Portugal & Online
- UGX 153,595/hr
India
London, United Kingdom & Online
- UGX 563,573/hr
-
See Career Coaching tutors
